top of page

DOMANDE FREQUENTI

  • How long does shipping take?
    To add a new question go to app settings and press "Manage Questions" button.anada: 7-12 working daysUSA: 5-7 working daysInternational: 10-15 working days (may be longer for slow-to-ship countries)
  • How do I track my package?
    You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
  • What is the double drawn range?
    Our double drawn range means thick and voluptuous hair from top to bottom. This is in contrast to the natural ends like our own hair has, which may be thinner towards the bottom.
  • Where do you ship from?
    Our shipping facility is currently located in New York USA.
  • My payment won't go through?
    Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at info@bellami.com :)
  • How do I know which colour to choose?
    If you are unsure on which colour will match you, feel free to send us an email to Contact@geeluxhair.com of your hair taken outside in natural light and we would love to colour match you :)
  • Can my GeeLuxHair be dyed?
    ur extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your GeeLuxHair and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents. We do not recommend dying our Balayage or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well. Please keep in mind, that if chosen to dye GeeLuxHair, it is up to the customers discretion and done at your own risk.
  • Can I use styling tools on my GeeLuxHair?
    Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating.
  • My GeeLuxHair are shedding, what do I do?"
    ome shedding is normal within the first couple wears, just like your own hair! But if you feel your GeeLuxHair are shedding excessively, please feel free to contact us.
bottom of page