SHIPPING & RETURNS
SHIPPING POLICY
USA DELIVERY:
We offer a variety of shipping options to choose when you would like to receive your order.
Economy: 7-15 business days
Allow additional time-in-transit to AK, HI, and PO Boxes
Standard: 7-5 business days
We are unable to ship to PO Boxes. Please provide your street address for delivery.
Rush: 3-6 business days
We are unable to deliver to PO Boxes. Please provide your street address for delivery.
Express: Next business day
We are unable to deliver to PO Boxes. Please provide your street address for delivery. Exact time of delivery cannot be guaranteed, and some rural or remote areas can take longer.
Shipping Rates
The charges will be calculated and displayed after you enter your shipping information. You will know the exact amount of the shipping cost before you enter your credit card details and confirm your order. We ship through a variety of carriers to ensure safe, reliable, timely delivery.
Important Shipping Information
Please ensure that your address is entered correctly. Although we have systems in place to help standardize addresses, be sure to confirm that a suite, apartment or unit number if applicable is included. Incomplete address information (Main St. vs. Main Ave. vs. Main St. NW) can delay the delivery of your order. We cannot be held responsible for orders that are delayed or misrouted due to incorrect information. Please Contact Us for assistance with correcting an address on an order you have placed.
Tracking Your Package
After your order is shipped, we will send you an email shipment confirmation. It will also provide a shipment tracking number, with easy links to the shipping carrier’s websites, so you can track the status of your order. Contact Us if you need help tracking your order.
INTERNATIONAL DELIVERY:
RETURNS & EXCHANGE POLICY
1. Do you have a return policy or exchange policy?
Yes, we are pleased to offer a return policy on unopened hair extensions within seven (7) days within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.